In Stock Guarantee
We do our utmost to insure that all our products are in stock and ready to ship, but to err is human. If by any chance a product you ordered is unavailable, we’ll make it up to you with $25 back.
How to Claim Your Credit:
To claim your credit, please call or send us an email within 30 days of receipt of your product, or once you know it's back ordered.
In the subject field please enter: In Stock Credit Claim. You can find our Customer Service number and email address below:
- Items must be on back order to receive this credit - Items in stock are NOT eligible.
- Discontinued items are NOT eligible.
- Only standard products qualify for our in stock guarantee - special lamping, custom finishes and made-to-order products are NOT eligible for In Stock credit.
In Stock Credits are issued on a per order basis. Only (1) credit can be issued per order. Credit CANNOT exceed the original amount charged. If multiple items from participating brands are back ordered, you can receive either $100 if your order total is over $400 OR a 20% refund on your total if under $400.
This offer applies to NEW ORDERS ONLY. Replacement orders are NOT eligible for the In Stock credit.
If you choose to cancel or return a qualifying item, you are no longer eligible for the credit. The credit can only be applied if you choose to wait for the back ordered item and keep your order.
At this time, we are unable to extend this offer on orders shipping to Canada.
You must claim your credit within 30 days of product delivery. Claims requested after 30 days will be denied.