Return Policy

What’s better than getting a great deal and a fixture you love? Knowing that if it doesn’t work out, you’re still covered! That’s why we try to make returns as easy and straight forward as possible. Please read our return policy below so you know what to expect.

You can return most items within 30 days of delivery. Items must be in their original packaging and condition (items can’t be installed or altered) to be accepted.

Items that cannot be returned:

1. Items that have been installed or altered (please make sure you inspect your items before you install, or before giving the item to your contractor to install)
2. Items listed as clearance or close-out (they’ll state they are non-returnable on the website)
3. Items that are made-to-order, custom, or special order (non-standard finish options, non-standard lamping options, custom patio covers, custom switches or controls for patio heaters)
4. Small parts and accessories (bulbs, down rods, extra chain, Palm Fan Blades, etc.)

How to Make a Return

1. You first need to file a return request here or login to your account and go to the "My Orders" section. Returns need to be requested within 30 days of the item being received, items cannot be installed or altered in any way, and they must be in their original packaging. After filing your request, we will provide you with instructions via email. In many cases, instructions will be sent within 24 hours, but some brands may take up to 5 business days to issue the RGA (return authorization) number, and then we will email you the return instructions.
2. After reviewing the instructions provided to you, prepare your products for shipment by making sure the merchandise is in its original packaging. Products that have been installed or altered are not eligible for return. Please read the conditions list below for further details.
3. Once your product is ready for shipment, you can use the label provided and take it to the local Fedex facility. Please ensure that the "RGA" number provided with the instructions is on the return label (please do not write on the actual box). Please provide us with the tracking number of the shipment using this form OR send us the tracking number and original order # to our Customer Helpdesk
4. Once the merchandise is received back at the warehouse, it will be inspected. Upon inspection approval, you will be refunded and notified via email. We estimate credit will be issued within 5-10 business days from the day the item is received back.

Important: To ensure a full refund, please make sure the following conditions are met.

1. You must submit a return request within 30 days of receiving the product. All return requests after 30 days will be denied and closed.
2. All merchandise that is returned must have an RGA number.
3. Merchandise must be in its original carton, including all packaging materials and accessories, and have no markings or writing on box.
4. Merchandise must not have been installed or altered in any way, including cutting or clipping wires.
5. No returns will be accepted for large quantity orders, custom and made-to-order products, and special orders, or large project quotes.
6. No credit will be issued for any shipping costs (including expedited shipping fees or shipping charges to Alaska, Hawaii, or Canada).
7. Accessories (down rods, remotes, lamp shades, mounting hardware, Palm Fan Blades...etc.) and replacement glass are non-returnable.
8. We will not be held responsible for any labor or 3rd party costs, which occur as the result of the installation of wrong or defective parts.
9. Returns made outside of this stated policy may be denied or subject to shipping and restocking fees depending on the situation.

F.A.Q.

Do you charge restocking fees on returns?

No. We do not charge restocking fees.

What is an RGA number?

An RGA (Returned Goods Authorization) number is simply a way for us to track return transactions. When you request a return, we will process your request and issue an RGA number with your return instructions. This information will be sent to you by email. No returns will be accepted without an RGA number.

Are clearance products returnable?

Unfortunately, no, clearance items are confirmed discontinued goods by the manufacturer. They are discounted in price and considered final sales. We state "non-returnable" on both the product page as well as the confirmation email for clearance items to prevent any confusion or issues.

How long until I receive my refund?

Once the merchandise is received back at our warehouse, it will be inspected. Upon inspection approval, you will be refunded and notified via email. We estimate credit will be issued within 5-10 business days from the day the item is received back.

Do you issue credit on orders older than 90 days?

If your original order is older than 90 days, we will have to issue a refund via check. All check refunds will be sent to the same billing address provided on the order, and are typically issued within 14 days of final approval of the return.

I refused my shipment, when can I expect my refund?

We recommend never to refuse a shipment. If something is returned to the warehouse that is not expected, it may not be allocated properly or tied back to your order. If you refused your shipment, it can take 2-4 weeks to receive credit, if the warehouse finds the item, and it's not damaged. If the item is not located or it's received damaged, credit will be denied. A restocking fee of 25% may apply to any refused shipment.