Q: Why was my credit card charged and my product(s) still havent arrived?
A: Because the majority of our products are special order, your credit card will be charged at the time that you place your order. If you have any questions or concerns regarding this policy, please call us toll free at 800-643-9990.
Q: I need to return something. Why is there a 25% restocking fee?
A: The 25% restocking fee is because a majority of our products must be returned directly to the manufacturer for credit, who charges us a 25% restocking fee. If you have any questions or concerns regarding this policy, our customer service staff will try and help you with this on a case by case basis.
Q: I placed an order and never received an e-mail confirmation.
A: Please make sure you entered the correct e-mail address. Also, please e-mail us at confirmations@homeclick.com with your full name and address. We will respond with your e-mail confirmation within 24 hours.
Q: I have sent an e-mail and left messages, no one has replied to me.
A: Because HomeClick.com is growing rapidly, our customer base has doubled. We try to respond to everyone within 48 business hours. Please note our Customer Service hours are Monday - Friday, 9am - 6pm (Eastern Time). If we have not responded to you within 48 business hours, please contact us at 800-643-9990 and dial 2 for Customer Service.
A: If you need assistance with or have forgotten your password click here. Enter the email address you used to create your account and your password will be immediately emailed to that address.
