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Customers most agreed on the following attributes:
Easy to use and great espresso
This product is absolutely wonderful. From shipment to the first cup was perfect. I would recommend a Breville to anyone who loves their Joe. Unbeatable.
Still learning as this is my first expresso machine but very pleased with flavor and easy to use
I plugged the machine in and the pump started immediately. The On-Off switch had no affect except to turn a light on and off—it did not stop the pump. The water all went into the drain tray, which quickly overflowed onto my counter. The manual was no help and trying everything I could think of didn’t solve the problem. The only way to stop the pump was to unplug the machine. When I called the vendor, I was given the choice of a replacement unit or a full refund, and I chose the refund. I guess I’ll buy a more expensive espresso machine made by some other company.
I love this machine. It's perfect for the novice espresso drinker. The only negitive is having to plug in and unplug before and after each use. This machine was well worth the investment
Typically, I do not take the time to fill out one of these comment cards - but I want to share my satisfaction with this machine. Just returned from Italy where I enjoyed the perfect cup of expresso and Cap every day. I was determined to buy a good expresso machine, no matter the cost. I did my research and found that the Breville was top rated across the board and well worth the [$] retail price. In short, I purchased the Breville 800ESXL for far less on [...]. I was very surprised with the quality of the machine - top quality to say the least. Makes the perfect cup every time, plenty of steam for froth etc. I have used the machine for more than 3 weeks and not one complaint. Well maybe one, I wish the expresso was hotter, just a bit. Otherwise a top quality machine for a great price. Ciao
This is my second Breville expresso machine. I have one in each of my homes. The first one I bought is quieter and more efficient. This one steams alot and is excessively noisy. Not sturdy. I think it is just a factory mishap. Clearly I wouldn't have ordered a second if I didn't like the product.