Five Year Limited Warranty
1. TOTO warrants its vitreous china products to be free from manufacturing defects under normal use and service for a period of five (5) years from date of purchase. This warranty is extended only to the ORIGINAL PURCHASE.
2. TOTO’s obligation under this warranty are limited to repair or replacement at TOTO’s option, of products or parts found to be defective, provided that such products were properly installed and used in accordance with instructions. TOTO reserves the right to make such inspections as may be necessary in order to determine the cause of the defect. TOTO will not charge for labor or parts in connection with warranty repairs or replacements. TOTO is not responsible for the cost or removal, return and/or reinstallation of products. This warranty does not apply to the following items.
- a. Damage or loss sustained in a natural calamity such as fire, earthquake, flood, thunder, electrical storms, etc.
- b. Damage or loss resulting from any unreasonable use, misuse, abuse, negligence, or improper maintenance of the product.
- c. Damage or loss resulting from removal, improper repair, or modification of the product.
- d. Damage or loss resulting from sediments or foreign matter contained in water system.
- e. Damage or loss resulting from improper installation or from installation of a unit in a harsh and/or hazardous environment.
- f. Tank flushing mechanisms of plastic or rubber moving parts.
- g. Toilet seats of plastic, wood or metal.
4. This warranty gives you specific legal rights. You may have other rights which vary from state to state.
5. To obtain warranty repair service under this warranty, you must take the product or deliver it prepaid to a TOTO service facility together with a letter starting the problem, or contract a TOTO distributor or products service contractor, or write directly to TOTO KIKI U.S.A. INC, 1155 Southern Road, Morrow, GA 30260 (888) 295-8134. If because of the size of the product or nature of the defect, the product cannot not be returned to TOTO, receipt by TOTO of written notice of the defect shall constitute delivery. In such case, TOTO may choose to repair the product at the purchaser’s location or to pay to transport the product to a service facility.
This written warranty is the only warranty made by TOTO. Repair or replacement as provided under this warranty shall be the exclusive remedy available to the purchaser. TOTO shall not be responsible for lost of the product or for other incidental, special or consequential damages or expenses insured by the purchaser, or for labor or other costs due to installation or removal, or costs of repairs by others, or for any other expenses not specifically stated above. Except to the extent prohibited by applicable law, any implied warranties, including that of merchantability or fitness for use, are expressly limited to the duration of this warranty. Some states do not allow limitations on how long an implied warranty lasts or the exclusion or limitation of incidental or consequential damages, so the above limitation and exclusion may not apply to you.
WARNING! TOTO shall not be responsible or liable for any failure of, or damage to, this product or product component caused by either chloramines in the treatment of public water supply or in tank bowl cleaners containing chlorine (calcium hypochlorite).
Note: The use of high concentration of chlorine or chlorine related products can seriously damage the fittings. This damage can cause leakage and serious property damage. For more information, please call TOTO at (888) 295-8134. |
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