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Fire Sense 61436 Pro Series Patio Heater In Stainless Steel Reviews

5.00
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SC South Windsor, CT 2013-09-18
Rating:
5

Pro Series Patio Heater

Product arrived and despite reviews that we have seen online regarding difficult installation and the inability to understand the instructions due to poor printing..we had no issues in this department. However, as I have seen in other reviews, the five piece reflector was bent. Even though functional (who wants a damaged brand new product) we called to get a replacement and we could not have received better customer service! The first person I spoke with took all our information regarding the product and said we would receive a return call the same business day. Within the hour, I did receive a call asking exactly what piece was damaged and they quickly made strides to get a new reflector to me without incident. I not only got a new reflector, but they sent a one piece reflector in its place! It was effortless to switch it with the damaged one and we absolutely love love love this product. It is very well made and we are thrilled that our issue was handled with such great atten