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Empire Comfort Systems Direct Vent Fireplace Reviews

Empire Comfort Systems DVLL41FP92

Empire Comfort Systems DVLL41FP92 Boulevard Contemporary 32,000 Btu Linear Direct Vent Fireplace Reviews

Average Overall Rating:
1.00
(Based on 1 Reviews)
Latest review by Patriciacake from Boise on 2014-12-04

We are extremely discouraged with the Empire fireplace that was installed in our brand new home. It appears to be a lemon. We wonder if the installer even bothered to check the fireplace to make sure it was in working order. The following summarizes our experience, which began in July 2014. It is now December and we still do not have a working fireplace. 1. There was a gas leak. The service representative came and said it needed a new part. I still smelled gas while we waited several days for the new part to be replaced. When he returned there was indeed another leak. The representative fixed that and replaced the part. 2. I noticed that none of the features on the remote control worked - no change in flame height, no lights, and no fan. He returned and discovered it needed another part 3. He came once more to put in the part and told me that there is no rear flame, no light and only a slight change in flame height. 4. The fireplace worked for.

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Empire Comfort Systems DVCD36FP30

Empire Comfort Systems DVCD36FP30 Tahoe Clean Face Deluxe 36" Fireplace with Remote Ready Millivolt Reviews

Average Overall Rating:
3.00
(Based on 1 Reviews)
Latest review by Steve from Three Mile Bay, NY on 2013-03-26

Nice looking fireplace for the money. The only negative is that the flames are ot very high. I turned the flame control to the max and it did not increase very much..

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