OSBURN LIMITED LIFETIME WARRANTY
The warranty of the manufacturer extends only to the original consumer purchaser and is not transferable. This warranty covers
brand new products only, which have not been altered, modified nor repaired since shipment from factory. Proof of purchase (dated
bill of sale), model name and serial number must be supplied when making any warranty claim to your OSBURN dealer.
This warranty applies to normal residential use only. Damages caused by misuse, abuse, improper installation, lack of
maintenance, over firing, negligence, accident during transportation, power failures, downdrafts, or venting problems are
not covered by this warranty.
This warranty does not cover any scratch, corrosion, warping, or discoloration caused by over firing, abrasives or chemical cleaners.
Any defect or damage caused by the use of unauthorized parts or others than original parts void this warranty. An authorized
qualified technician must perform the installation in accordance with the instructions supplied with this product and all local and
national building codes. Any service call related to an improper installation is not covered by this warranty.
The manufacturer may require that defective products be returned or that digital pictures be provided to support the claim. Returned
products are to be shipped prepaid to the manufacturer for investigation. If a product is found to be defective, the manufacturer will
repair or replace such defect. Transportation fees to ship the product back to the purchaser will be paid by the manufacturer. Repair
work covered by the warranty, executed at the purchaser’s domicile by an authorized qualified technician requires the prior approval
of the manufacturer. Labour cost and repair work to the account of the manufacturer are based on predetermined rate schedule and
must not exceed the wholesale price of the replacement part. All parts and labour costs covered by this warranty are limited
according to the table below.
The manufacturer at its discretion may decide to repair or replace any part or unit after inspection and investigation of the defect. The
manufacturer may, at its discretion, fully discharge all obligations with respect to this warranty by refunding the wholesale price of
any warranted but defective parts. The manufacturer shall in no event be responsible for any special, indirect, consequential damages
of any nature, which are in excess of the original purchase price of the product. A one-time replacement limit applies to all parts
benefiting from a lifetime coverage.
|Combustion chamber (welds only), castings, convector air-mate, ceramic glass (thermal breakage only*), and secondary air tubes*.
|Plating* (defective manufacture) – subject to limitations above.
|Stainless steel firebox components, surrounds and heat shields, ash drawer, steel legs, pedestal, trims (aluminum extrusions), C-Cast baffle*, and vermiculite baffle*.
|Carbon steel firebox components, glass retainers, and handle assembly.
|Blowers, heat sensors, switches, rheostat, wiring, and other controls.
|Paint (peeling), gaskets, insulation, firebrick, and ceramic fibre blankets.
Shall your unit or a components be defective, contact immediately your OSBURN dealer. Prior to your call make sure you
have the following information necessary to your warranty claim treatment:
- Your name, address and telephone number;
- Bill of sale and dealer’s name;
- Serial number and model name as indicated on the nameplate fixed to the back of your unit;
- Nature of the defect and any relevant information.
Before shipping your unit or defective component to our plant, you must obtain from your OSBURN dealer an
Authorization Number. Any merchandise shipped to our plant without authorization will be refused automatically and
returned to sender.